Business Accessibility Journey Checker
Use this free accessibility journey checker to find customer barriers across your business and see what to improve first.
How to use the accessibility journey checker
- Review the six stages below. For each point, choose Works, Barrier, Not sure or N/A.
- For a barrier, record whether it prevents access, makes a task harder or causes minor friction. Add context or an additional barrier when needed.
- Open Your summary for practical priorities, suggested owners and points to verify. Copy or download your report, then recheck improvements with affected customers.
You can view a summary before finishing. Unreviewed points and uncertain answers remain visible, so a partial review is never presented as a complete assessment.
Review the whole customer journey
A customer may face barriers before arriving, while using a service or when asking for support. This guided business accessibility checker helps owners and teams review 24 points across six connected stages.
Website
Consider whether customers can find your business, navigate key pages and complete essential online tasks, including booking or contacting your team.
Information
Check whether access information is clear, current and consistent, so customers can judge suitability and plan before visiting or buying.
Physical Access
Review the routes, entrance and spaces a customer needs to use. Record missing evidence rather than guessing measurements or assuming suitability.
Service
Look at booking, ordering, receiving the service and paying. Consider practical alternatives when the usual process creates a barrier.
Staff
Review what your team knows, how they communicate respectfully and how they respond when access arrangements fail or a customer needs clarification.
Customer Experience
Consider whether the complete journey works together and whether customers have a usable way to report problems and help verify improvements.
Turn recorded barriers into useful priorities
Your summary puts barriers that prevent access first, followed by tasks that are harder and smaller points of friction. It also separates uncertain answers that need evidence. Priorities reflect what you enter; they are not an independent inspection or a financial return calculation.
For hotels, restaurants, shops and other customer-facing businesses, the report can support a team discussion: what needs checking, who can act and which changes should be reviewed with customers. A ramp or an accessible website alone cannot tell you whether the complete customer journey works.
If you would like help reviewing access information or planning next steps, explore EVARAACCESS accessibility consulting or contact EVARAACCESS.
Questions about this business accessibility checker
Is the accessibility journey checker free?
Yes. You can review all six stages, record barriers and download a plain-text summary without creating an account or entering an email address.
Does it automatically scan my website?
No. This is a guided self-review based on your answers. The Website stage prompts you to review key customer tasks; the tool does not crawl a URL or run a full technical accessibility audit.
Does the report certify accessibility or legal compliance?
No. It is a starting point for improvement, not a certification, safety assessment, legal compliance finding or full WCAG audit. Use relevant evidence, test with affected users and involve competent specialists where needed.
Where are my answers saved?
The checker stores your answers, notes and optional business name in this browser’s local storage. It does not submit your review to EVARAACCESS. Other devices or browsers do not share it. Download your summary before clearing browser data or starting a new review.
What should I do when I do not know an answer?
Select Not sure and record what needs checking. Your summary keeps those points separate from confirmed barriers and identifies them for verification.
Can I calculate accessibility ROI with this tool?
No. It prioritizes recorded customer barriers, not predicted revenue or financial returns. A credible ROI estimate would need separate cost, benefit and attribution assumptions.